Agents, Branch Managers and Salespersons licensed (“Licensee”) under the Real Estate Agents Act 2008 (‘the Act”) have, in addition to various other requirements of the Act, a duty of professional care and conduct.
In the event that any client, customer or prospective client or customer feels they have not received the level of professional conduct judiciously required by a Licensee then they have the right to address those concerns with the Licensee or with the Real Estate Agents Authority; or both.
Christchurch Real Estate Limited - In-house Complaints Process
Christchurch Real Estate Limited is an independently owned real estate office with an established in-house complaints process in accordance with the requirements of the Real Estate Agents Act 2008 – Professional Conduct and Client Care Rules.
Complaints should be directed, in the first instance to the Principal of Christchurch Real Estate Limited, either directly in person or in writing via e-mail or post; or on-line.
Christchurch Real Estate Limited
P O Box 20138 Bishopdale
DDI: 03 281 7922
Making a complaint through the Real Estate Agents Authority (“REAA”)
A Licensee must ensure that prospective clients, clients and customers are aware that they may access the REAA’s complaints process without first using the in-house procedures, and that any use of the in-house procedures does not preclude their making a complaint to the REAA.
Complaints in respect of a License directed to the REAA can be made via the following:
The Real Estate Agents Authority
c/- PO Box 25-063